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Genesys Cloud CX Workforce Management Certification Sample Questions (Q23-Q28):

NEW QUESTION # 23
In Genesys Cloud, what does the historical adherence feature provide?
Response:

A. An overview of agent activities across shifts
B. A record of all calls handled by agents
C. A list of agent credentials
D. A historical view of adherence metrics over a specified period

Answer: D

NEW QUESTION # 24
Which activity code type is typically used for non-customer-facing tasks?
Response:

A. Non-Productive
B. Call Handling
C. Adherence-Based
D. Productive

Answer: A

NEW QUESTION # 25
Which two actions are essential when setting up a business unit in workforce management?
(Choose two)
Response:

A. Set activity codes
B. Define business hours
C. Configure a management unit
D. Assign a queue for call routing

Answer: B,C

NEW QUESTION # 26
In the real-time adherence view, a red indicator typically signifies:
Response:

A. The schedule has ended
B. An agent is on break
C. An agent is currently unavailable for calls
D. An agent is not adhering to their scheduled activities

Answer: D

NEW QUESTION # 27
What is the primary purpose of historical adherence in Genesys Cloud?
Response:

A. To analyze real-time data and make immediate adjustments
B. To review adherence trends over past shifts and generate reports
C. To automatically adjust future schedules based on past adherence
D. To assign agent roles based on skill level

Answer: B

NEW QUESTION # 28
......

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100% Pass Quiz 2025 Efficient Genesys GCX-WFM: Cloud CX Workforce Management Certification Valid Braindumps Free

GCX-WFM Pass4sure Questions & GCX-WFM Actual Test & GCX-WFM Practice Training

Genesys Cloud CX Workforce Management Certification Sample Questions (Q23-Q28):

100% Pass Quiz 2025 GCX-WFM: Cloud CX Workforce Management Certification Useful Valid Braindumps Free

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